Help Center

Ordering

Do I need an account to order?
Not always. If guest checkout is enabled you can order with just your mobile number, verified by a one-time code. An account keeps your addresses and order history in one place.

I didn't get my verification code.
Codes can take up to a minute. Check that the number is correct and that you have signal. If it still doesn't arrive, wait a minute and tap resend — there is a limit on how many codes can be sent in a short period.

Can I change my order after placing it?
You can cancel from the order screen while it is still pending or confirmed. After dispatch, contact us and we will do what we can.

Delivery

How is the delivery charge calculated?
From your delivery location. Inside the Kathmandu Valley we use distance from our shop; elsewhere we use the delivery zone your municipality falls in. The exact charge is shown at checkout before you pay.

Where is my order?
Open the order from the Account tab to see its current status and history. Ordered as a guest? Use Track order with your order number and the phone number you ordered with.

Payment

Which payment methods do you accept?
Cash on delivery, digital wallets, and bank transfer with a payment screenshot. What's available appears at checkout.

I paid by bank transfer — why isn't my order confirmed?
Bank payments are checked by a person. Submit your transaction reference or a screenshot from the order screen and we will verify it, usually within a few working hours.

Returns

Something arrived damaged or wrong.
Contact us with your order number and a photo. We will arrange a replacement or a refund.

Can I return something I simply don't want?
Yes, within the return window shown on your order, as long as the item is unused and in its original packaging.

Business accounts

I buy for a school or office.
Apply for a business account from the Account tab. Once approved you will see wholesale pricing throughout the app.

Still stuck?

Use Contact Us in the Account tab to reach us by phone or email.